Open Canva, Inc. (“Open Canva,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Open Canva platform, website, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information collected automatically when you use the Services, and information from third parties.

Information You Provide to Us

When you create an account or use the Services, we may collect:

Account Information

Name
Email address
Username
Password

Profile or Workspace Information

Organization name
Team members
Workspace settings

Content and Inputs

Text prompts
Uploaded images, videos, or reference assets
Moodboards or creative libraries
Generated outputs

Communications

Messages sent to customer support
Feedback and survey responses

Payment Information

If you subscribe to a paid plan, payment information may be collected and processed by third party payment processors. Open Canva does not store full credit card numbers.

2. Information Collected Automatically

When you use the Services, we may automatically collect certain information, including:

Usage Data

Features used
Prompts submitted
Generated outputs
Time spent on the platform
Interaction with tools and models

Device Information

IP address
Browser type
Operating system
Device identifiers

Analytics Data

Pages visited
Session duration
Referral sources
Performance metrics

We may collect this information using cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Services
Process prompts and generate AI outputs
Enable creative workflows and asset management
Improve product features and performance
Analyze usage patterns and platform analytics
Provide customer support
Process subscription payments
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations

4. AI Processing and Generated Content

Open Canva enables users to generate images, videos, and other creative assets using artificial intelligence models.

To provide these features:

Prompts and uploaded assets may be processed by AI models
Generated outputs may be temporarily stored to enable downloads, editing, or collaboration

Some AI models integrated into the platform may be provided by third party services.

Open Canva does not claim ownership of user generated content.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers, including:

Infrastructure Providers

Cloud hosting services
Storage providers
Content delivery networks

AI Model Providers

Third party AI platforms used to generate images or video

Payment Processors

Subscription billing and payment management

Analytics Providers

Product analytics and performance monitoring

These providers only receive the information necessary to perform services on our behalf.

We may also disclose information:

To comply with legal obligations
To protect our rights or safety
In connection with a business transfer such as a merger or acquisition

6. Data Retention

We retain personal information for as long as necessary to:

Provide the Services
Maintain user accounts
Comply with legal obligations
Resolve disputes
Enforce agreements

Users may request deletion of their accounts and associated data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions
Remember preferences
Analyze platform performance
Improve user experience

Users may adjust browser settings to refuse cookies, though some platform functionality may be limited.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Data Transfers

Open Canva may process or store information in the United States or other jurisdictions where our service providers operate.

By using the Services, you acknowledge that your information may be transferred across international borders.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

Accessing your information
Correcting inaccurate information
Requesting deletion of personal data
Restricting certain data processing
Requesting data portability

Requests may be submitted by contacting us at the email listed below.

11. Children's Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we learn that personal information from a child has been collected, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the “Last Updated” date and may provide additional notice through the Services.

Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, please contact:

Open Canva, Inc.

Email: founders@opencanva.co